Refund & Returns Policy – Dishvel.com

Thank you for shopping at dishvel.com. By placing an order, you agree to the terms outlined below.

Returns

If you are not satisfied with your purchase, you may return most items within 28 days of delivery.

Return Conditions:

  • The item must be unused.

  • The item must be in its original packaging.

  • A receipt or proof of purchase is required.

Return Address:

20 Wenlock Road, London, N1 7GU, United Kingdom

Refunds & Exchanges

  • A refund or exchange will be issued once the returned item has been received and inspected.

  • Refunds are issued to the original payment method.

  • Refund processing times may vary depending on your payment provider.

  • Refunds cannot be issued for items held by customs until they are returned to us.

We do not offer exchanges unless the item is damaged, incorrect, or faulty.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us:

Email: info@dishvel.com

We will arrange a refund or replacement.
If the order is confirmed to be faulty or incorrect, we will also refund the original shipping cost.

Shipping Responsibility

Return shipping costs are the responsibility of the customer, unless required by law or unless the item is faulty or incorrect.

This applies even if the item was originally shipped with free delivery.

Missing Items

Some products may be shipped separately.
If something is missing:

  1. Check your dispatch confirmation emails

  2. Review the delivery notes for each package

  3. Allow extra time for separate parcels to arrive

Still missing something? Contact our support team at info@dishvel.com.

Contact Us

If you have any questions about returns or refunds, you can reach us at:

VANTERA LTD
Reg. No: 16850098
Address: 20 Wenlock Road, London, N1 7GU, United Kingdom
Phone: +44 7488 818300
Email: info@dishvel.com
Website: dishvel.com

We’re here to assist you and ensure your Dishvel experience is smooth and comfortable.