Delivery & Shipping

When will my order arrive?

UK orders typically arrive within 5–7 working days.
EU deliveries usually take 5–10 working days, depending on location and courier availability.
International delivery times vary based on destination.

Do you ship internationally?

Yes, we ship to the EU and worldwide. Delivery times and shipping fees depend on the destination country.

How much does delivery cost?

  • UK: £7

  • EU: €25

  • Worldwide: €35

Remote regions may incur additional courier charges.

How can I track my order?

  • Once your order is dispatched, you will receive a confirmation email.
    If tracking is available, the tracking number will be included.

Do I need to be home for delivery?

  • Some couriers may require a signature upon delivery.
    If you're not available, they may attempt redelivery or leave instructions for collection.

My order hasn’t arrived yet — what should I do?

  • If your delivery window has passed, please contact us at info@dishvel.com, and we’ll be happy to assist.

Returns & Refunds

How long do I have to return an item?

You may return most items within 28 days of delivery.

What are the return conditions?

tems must be:

  • unused

  • in original packaging

  • in the same condition as received

  • accompanied by proof of purchase

Who pays for return shipping?

  • Return shipping is covered by the customer, unless the item was faulty or incorrect.

How long do refunds take?

  • Refunds are processed within 14 working days after the returned item is inspected.
    Funds will be returned to your original payment method.

Which items cannot be returned?

  • Items returned after 28 days

  • Items that show signs of use or damage

  • Items missing original packaging or components

What if my item is faulty or incorrect?

  • Contact us at info@dishvel.com with your order number and photos.
    We will arrange a refund or replacement and cover original shipping costs.

Payments

What currencies do you accept?

All payments on Dishvel are processed in Euros (EUR).

What payment methods are accepted?

We accept:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay / Google Pay (where supported)

  • All payments securely processed by Stripe

Is my payment information secure?

Yes. All transactions are encrypted and processed by Stripe.
Dishvel does not store or access your card details.

My payment failed — what can I do?

Please check:

  • card number and expiry date

  • available balance

  • whether your bank requires 3D Secure verification

If the issue continues, contact us at info@dishvel.com.

Will I receive a confirmation after payment?

Yes, you will receive an email confirming your order and payment immediately after checkout.

Orders

Can I modify or cancel my order?

If your order has not yet been dispatched, contact us as soon as possible at info@dishvel.com.

Can items arrive in separate packages?

Yes. Some products may ship separately depending on availability and warehouse routing.

I entered the wrong address — what should I do?

Contact us immediately.
If the order hasn’t shipped yet, we can update the address.

Products & Stock

Are all items in stock?

Most products listed on the website are in stock.
If an item becomes unavailable, we will notify you before dispatch.

Are the product photos accurate?

Yes, all photos reflect actual products. Slight color differences may occur due to lighting and display settings.

Contact & Support

How can I contact customer support?

You can reach us anytime at:

📩 Email: info@dishvel.com
📍 Address: 20 Wenlock Road, London, N1 7GU, United Kingdom
📞 Phone: +44 7488 818300

We aim to reply within 24 hours (Mon–Fri).