Privacy Policy – Dishvel.com

Last Updated: 05/10/2025

1. Introduction

This Privacy Policy explains how VANTERA LTD (Reg. No 16850098), operating dishvel.com (“we,” “us,” or “our”), collects, uses, stores, and protects your personal information when you use our website (“Site”). We are committed to handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using the Site, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue using the Site.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

When you place an order, create an account, or contact us, we may collect:

  • your name

  • email address

  • billing and shipping address

  • phone number

  • payment information (processed securely by third-party payment providers)

b. Usage Data

This includes information about how you interact with the Site, such as:

  • IP address

  • browser type

  • device information

  • pages viewed

  • time spent on the Site

c. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze Site usage, and personalize content. See the “Cookies” section below for more information.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders, including payment processing and delivery.

  • To create and manage your account.

  • To communicate with you regarding your orders or inquiries.

  • To analyze Site performance and improve user experience.

  • To send marketing communications if you have opted in (you may unsubscribe at any time).

  • To comply with legal obligations and protect our rights.

4. Cookies

Cookies are small text files stored on your device. We use them to:

  • remember your preferences

  • maintain your login session

  • improve Site functionality

  • analyze performance and usage

  • deliver personalized content

You can manage your cookie preferences through your browser settings or our cookie consent tool.
Essential cookies necessary for core Site functions cannot be disabled.

5. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

a. Service Providers

Trusted third parties that assist with order processing, payment handling, shipping, analytics, hosting, or marketing.

b. Legal Authorities

If required by law, regulation, or legal process.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity under suitable safeguards.

All third parties we work with are required to protect your information in accordance with applicable data protection laws.

6. Data Storage and Security

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

We implement appropriate technical and organizational measures to safeguard your data, including secure servers, encryption, and restricted access.
However, no method of internet transmission is completely secure, and we cannot guarantee absolute protection.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Rectify inaccurate or incomplete information

  • Request erasure of your data in certain circumstances

  • Restrict the processing of your data

  • Data portability (request a copy in a structured format)

  • Object to processing, including marketing communications

To exercise these rights, contact us at info@dishvel.com.
We will respond within one month, as legally required.

You may also file a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

8. International Data Transfers

If you access the Site from outside the United Kingdom, your information may be transferred to and processed in countries with different data protection laws.
We ensure all transfers comply with UK GDPR using appropriate safeguards such as standard contractual clauses.

9. Third-Party Links

Our Site may include links to external websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before sharing any information.

10. Children’s Privacy

The Site is not intended for individuals under 16 years of age.
We do not knowingly collect personal information from children. If we become aware that such data has been provided, we will take steps to remove it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the Site after changes are published constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

VANTERA LTD
Email: info@dishvel.com
Address: 20 Wenlock Road, London, N1 7GU, United Kingdom
Phone: +44 7488 818300