Delivery Policy

We aim to process and deliver orders as quickly and reliably as possible. Delivery times may vary depending on product availability, courier capacity, and your location.

UK Delivery

Estimated delivery time: 5–7 working days (excluding weekends and public holidays).
During peak seasons or holiday periods, delivery may take up to 2 additional days.

Standard delivery cost: £7
Remote areas: Additional charges may apply depending on the courier.
Supplier-shipped items: Certain products may be dispatched directly from our suppliers, with delivery taking up to 15 working days.

Deliveries usually take place between 7:00 AM and 9:00 PM.
Some orders may require a signature upon delivery.

If your order has not arrived within 21 days, please contact us:

Email: info@dishvel.com
Phone: +44 7488 818300

Dispatch Notifications

Once your order has been dispatched, you will receive a confirmation email.
Tracking information will be included when available.

EU Delivery

Estimated delivery time: 5–10 working days.
During holiday periods, allow up to 5 additional working days.

Flat-rate shipping: €25
Your order will be delivered using the most suitable courier service based on your location.

Deliveries are typically made between 7:00 AM and 9:00 PM, and a signature may be required.

Worldwide Delivery

Delivery time: From 7 working days, depending on destination country, courier availability, and local customs processing.
Flat-rate shipping: €35

The carrier will be selected based on destination, weight, and parcel size.

Returns & Refunds

You may return most items within 28 days of delivery for a refund.
Return shipping costs are covered if the item is faulty, damaged, or incorrect.

We do not offer exchanges unless the original item was received damaged or incorrect.

Items That Cannot Be Returned

  • Items returned after 28 days

  • Items not in their original condition

  • Items that are damaged, used, or missing parts

  • Items without original packaging (if applicable)

Refunds will be processed once the returned item has been inspected.
Processing times may vary depending on your payment provider.

Need Help?

If you have questions about delivery or returns, contact us:

VANTERA LTD
Email: info@dishvel.com
Phone: +44 7488 818300
Address: 20 Wenlock Road, London, N1 7GU, United Kingdom