Terms & Conditions – Dishvel.com

Last Updated: 05/10/2025

1. Acceptance of Terms

By accessing or placing an order on dishvel.com, operated by VANTERA LTD (Reg. No 16850098), you agree to these Terms and Conditions (“Terms”).
These Terms apply to your use of the Site and all communications with Dishvel.

If you do not agree with any part of these Terms, you must not use the Site.

2. Changes to Terms

We may update or modify these Terms at any time.
Changes will take effect once posted on the Site.
Your continued use of the Site after such changes constitutes acceptance of the revised Terms.

3. Use of the Site

You agree to use the Site only for lawful purposes and in accordance with applicable laws and regulations.
You must not:

  • use the Site in a way that violates any local, national, or international laws

  • attempt to gain unauthorized access to any part of the Site or connected systems

  • transmit harmful, offensive, fraudulent, or inappropriate content

  • interfere with the proper functioning of the Site

4. Purchase of Goods

The Site allows you to purchase items listed in our catalog. All orders are subject to confirmation and product availability.
We reserve the right to refuse or cancel an order for reasons including but not limited to:

  • product unavailability

  • errors in pricing or description

  • payment issues

  • suspected fraudulent activity

Prices and Payment

  • All prices are listed in Euros (EUR) unless otherwise stated.

  • Prices include applicable taxes (where required).

  • You agree to pay the full order amount, including shipping fees, at checkout.

  • Payments are processed securely through verified third-party payment providers.

Product Descriptions

We aim to provide accurate product descriptions and images, but minor variations may occur.
If a product materially differs from its description, please refer to our Returns & Refunds Policy.

5. Shipping

We deliver orders in accordance with the shipping method selected at checkout.
Delivery times are estimates and may vary due to courier delays, weather, customs processing, or other external factors.

We are not responsible for delays caused by third-party couriers or unforeseen circumstances.

Full delivery details are available in our Delivery Policy.

6. Returns and Refunds

You may return most items within 28 days of delivery, provided the item is:

  • unused

  • in its original packaging

  • in the same condition as received

  • accompanied by proof of purchase

The buyer is responsible for return shipping costs unless the item is faulty, incorrect, or otherwise required by law.

Refunds are processed within 14 working days after the returned item is received and inspected.

Items that cannot be returned:

  • items returned after 28 days

  • items damaged, used, or altered

  • items missing parts or packaging

Full details are available in our Returns & Refunds Policy.

7. User Accounts

Some features of the Site require an account.
You are responsible for:

  • maintaining the confidentiality of your login details

  • ensuring information in your account is accurate

  • all activity under your account

Notify us immediately if you suspect unauthorized access.

8. Cookies

We use cookies and similar technologies to improve Site performance and enhance user experience.
By using the Site, you consent to the use of cookies as outlined in our Privacy Policy.

You may manage your cookie preferences via your browser settings or the cookie consent tool on the Site.

9. Intellectual Property

All content on the Site — including text, images, graphics, logos, and software — is the property of VANTERA LTD or its licensors and is protected by copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works without prior written consent.

10. Privacy

Your use of the Site is also governed by our Privacy Policy, which outlines how we collect, store, and process personal data.

By using the Site, you consent to our data practices as described in the Privacy Policy.

11. Limitation of Liability

To the fullest extent permitted by law, VANTERA LTD, its officers, employees, and agents will not be liable for any:

  • indirect

  • incidental

  • special

  • consequential

  • or punitive damages

arising from your use of the Site or purchase of goods.

We are not liable for delays, interruptions, data loss, or errors beyond our reasonable control.

12. Disclaimer of Warranties

The Site and all content are provided on an “as is” and “as available” basis.
We do not guarantee:

  • uninterrupted access

  • error-free operation

  • complete accuracy of content

  • absence of viruses or harmful components

You use the Site at your own discretion and risk.

13. Termination

We may suspend or terminate your access to the Site without notice if:

  • you violate these Terms

  • we suspect fraudulent or harmful activity

  • we need to comply with legal obligations

14. Governing Law

These Terms are governed by the laws of the United Kingdom.
Any disputes arising under these Terms fall under the exclusive jurisdiction of UK courts.

15. Contact Information

For questions regarding these Terms, please contact us:

VANTERA LTD
Email: info@dishvel.com
Address: 20 Wenlock Road, London, N1 7GU, United Kingdom
Phone: +44 7488 818300

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the full agreement between you and VANTERA LTD regarding your use of the Site and supersede all prior agreements or understandings.